Please see our returns policy here.

An exchange can be offered in some instances. Please contact our customer service team and they will be happy to assist you.

No, we currently do not ship to PO Boxes.

If you have not received your order, but your tracking number states that it’s been delivered then please contact our customer service team. To help us, please include your order number so that we can check your delivery details.

Our shipping rates are $10 for all orders under $150. Orders over $150 qualify for free shipping.

After placing your online order, please allow 3 days for processing time, before your order is shipped from our warehouse. Once your order ships you will receive a confirmation email with the corresponding tracking number.

Please ensure your shipping address (including the postcode) is correct before placing your order, as we are unable to refund or replace orders that have been shipped to the wrong address.

To see if an address change is possible, please contact our customer service team as soon as possible.

If you have received a damaged or faulty item, please contact our customer service team and provide the following information:

a) Your order number.

b) The name of the item in question (this can be found on your order confirmation email).

c) Photos of the item and its damaged features/fault.

We’re sorry to hear you’ve received the wrong product. Please contact our customer service team here and provide the following information:

a) Your order number.

b) The name of the item you didn’t receive (this can be found on your confirmation email).

Once an order leaves our warehouse, it can take up to 24 hours for an estimated delivery date to be generated. If you continue to see issues with your tracking number, please contact our customer service team.

At this time, we only offer shipping within Australia.

If you believe your order has been lost in transit, please contact our customer service team via email at here.

While we can’t guarantee any fit for an online order, a great start would be to reference the size guide and fit reference on each product page on our website. You can also contact our customer service team for further suggestions.

Certain sizes of our popular items can sell out quickly, especially during sales and promotions.

However, if you contact our customer service team with the product, colour and size you’re after, we can see if this is likely to be stocked again.

The fits of our shirts depend on how the fabrics lay and whether they have a tailored fit. Please refer to the fit reference and the garment measurements on each product page.

If you’re still unsure, please contact our team to help you find the perfect size.

In order for us to help you identify the name of the item, please send a clear photo of the piece to our customer service team. If it’s an item we no longer stock, we’d be happy to help you find something comparable.

Here at TravisMathew, we love coming out with new and improved styles, fabrics, and colours for our products. While this gives customers a wide selection of fresh and current items to choose from, it can also mean that our other styles may no longer be available. However, if you contact our customer service team, we’ll try our best to find you a comparable item.

Only one coupon code or promotional code can be applied per transaction.

Coupon codes can be added to the ‘Discount code’ field on the checkout page. Simply enter your promo code into the field and click Apply. Please note that only one code can be applied per order.

Please note coupon codes are not applicable toward the following: a. Sale Items Additionally, coupon codes cannot be combined with or used with any other offer. However, all full priced clothing and accessories are eligible. Coupon codes from travismathew.com.au can’t be used on any other website or with our wholesale partners. Coupon codes must be redeemed in the same country or website they were issued.

We accept VISA, Mastercard, PayPal, Apple Pay & Google Pay.

When you complete a checkout, your credit card company puts an authorisation hold for the order amount on your card. This money has not been paid to TravisMathew, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (often due to a different billing and shipping address or your information was entered correctly), then your payment will be declined. Your credit card company will release the authorisation hold between 2-4 business days after it is made, depending on your financial institution. If you attempt to checkout multiple times, your card with be authorised multiple times, but not charged.

You can check the status of your return by contacting our customer service team here. They’ll be happy to assist you!

After you drop off your package, the time it takes to get to us varies based on the shipping carrier and where it was sent from. Once we receive your package, we’ll issue your refund in 5-7 business days. Depending on your financial institution, please allow up to 7-10 business days for the refund to appear on your bank statement. Please note, during times of high return volumes may require additional processing time by our warehouse.

While we do our best to ensure that all TravisMathew customers receive the highest quality product possible, we ask that all warranty claims be processed through the original place of purchase.

If you have received a damaged or defect item purchased directly from travismathew.com.au, please submit several photos that clearly show the overall image of the product and close-ups of the defective features. Please note: We kindly ask that all warranty claims be handled through the original place of purchase.

Unfortunately, we are not able to process returns or exchanges for items purchased from a third party. We recommend handling the exchange or refund through the original place of purchase and placing a new order on our website.

All items purchased online through travismathew.com.au, need to be returned through us. To set up a return, please contact our customer service team.

Passwords can be changed in the ‘Account Information’ page after logging into your account. You can also select ‘Forgot Your Password?’ on the Account Login screen to receive a reset password email.

You can sign up to receive notifications about the latest TM news by entering your email address in the field at the bottom of our website or by contacting our customer service team here.

TravisMathew reserves the right to not publish a review for any reason. Product reviews will not be published if they include personally identifiable information, profanity, specific competitors, pricing, or customer service.

You can get in touch with our customer service team here.

Select ‘Forgot Your Password?’ on the Account Login screen. You will then receive a Reset Password email to the email address associated with your account.

You can follow us on Instagram, Facebook & Tiktok.

If you didn’t receive an order confirmation, please check your junk or spam folder. If the confirmation is not anywhere within your email; your email address may have been inputted incorrectly when your order was placed. We also recommend creating an account with us before checking out so that you can track your order more easily. Please contact our customer service team for further information.

Yes! You can be notified when an item comes back in stock. Simply click the "Notify Me When Available" button on the product page. Once the product is restocked, you’ll receive an email notification.

Please contact us here.

For all corporate/distribution enquiries, please contact us here and select 'Corporate' as the nature of your enquiry.

Although we aim to ship orders within 3 days, your order may be delayed for the following reasons:

a. Your order was placed during a sale or promotion.

b. Your order was placed during the holiday season.

c. Delays experienced from our courier, due to unpredictable circumstances including weather.

If you have any questions regarding the whereabouts of your order, please contact our customer service team to investigate further.

To track your order, please visit the Order Status page and enter your order number and email address.

Alternatively, you can simply log into your account and visit Orders in your Account Dashboard. Here, you will be able to find your order and click Order Details to view the status of your order.

Additionally, you will receive email updates when your order ships, when it is on its way and when it is delivered.

We process all orders Monday-Friday and aim to have your product(s) dispatched within 3 business days and endeavour to deliver all products within 5-10 business days to the address specified by you during the checkout process. Please note extended delivery time applies for WA, NT and far north QLD. Once your order has been dispatched from our warehouse, an automatic email will be sent with a tracking number. We recommend checking your tracking number once you receive this to keep a close eye on your item(s).

Not at this time, all items purchased online will be delivered to the nominated address specified during the checkout process.

We do our best to provide the most accurate inventory possible on our website, however, if we are unable to fulfil any part of your order, the items that are available will be shipped to avoid any further processing delays. Our team will reach out to you informing you of the missing items and next steps.

We try to process your order as quickly as possible, which means we can’t make any changes to your order once this has been placed. However, you may be able to cancel your order and place a new one instead. We recommend getting in touch with our customer service team as soon as possible and we will do our best to fulfil your request. If it’s too late to cancel your order, you can return any unwanted items and receive a refund at your expense. For additional information about returning your order, please see our Returns Policy.

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