Returns
TravisMathew wants you to be fully satisfied with your purchase. If you have changed your mind about an item purchased online through this website travismathew.com.au, you can return it to us within 14 from the date of delivery.
Products must be returned undamaged, unworn, unwashed and in a resalable condition. Returned products must be accompanied with all packaging, swing tags and any related accessories. No refund will be processed for items that are returned incomplete, damaged or soiled.
Please note, that unless defective, we do not accept the below products under our change of mind policy:
- All items marked final sale at the time of purchase.
- Underwear, socks, headwear and drinkware due to hygiene reasons.
- Gift cards and vouchers
Once item(s) have been received and confirmed to be in a resalable condition, please allow up to 7-10 days for the refund to appear on your statement. A full refund of the product price will be issued to the original payment method. Please note all original return and postage costs will not be reimbursed, unless the item(s) are faulty, damaged, or not as ordered.
TravisMathew will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all orders to ensure the goods received meet our quality standards. However, in the rare occasion that you receive a faulty or damaged item(s), please contact our team here.